At present, only can ship to EU. Free Shipping for following countries : France, Germany, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Sweden, Slovakia and Slovenia. Other EU countries will be charged €5-12 depends on the delivery country and weight of the item.

It will depends on where you are. It will take about 5-7 business days to arrive for EU. Shipment tracking number will be provided via email after the product is shipped out.

Normally three-phase current is used in EU, Type 2 (IEC 62196-2) standard, so you can choose Type 2 plugs' charger. In the US, where only has single-phase current, you need to use the American standard Type 1 (SAE J1772) plug.
However, please note that if your car is imported from the US, it is possible that the car port socket is Type 1. Please check with your car supplier what standard is applied to the car port socket before purchasing, so that you can choose a charger with the correct plug.

Yes, it can.

Theoretically you can do that while we will not recommend it. You must have both earth-fault circuit breakers and proper surge protection to avoid the risk of fire.

Also, using ordinary wall sockets or engine heater sockets is very slow and not designed for the high load of charging an electric car or plug-in hybrid over a long period.

But with a properly installed EV charger, you can charge your car quickly, safely, and reliably.

It is generally recommended that the rated current of the circuit breaker should be slightly higher than the rated current of the load circuit or greater than the sum of the maximum currents of all electrical products in the circuit.

In Europe, a common approach is to multiply the rated current of the load circuit by 1.5 to determine the rated current of the circuit breaker. For example, if a circuit has a load rated current of 10A, a circuit breaker rated at 15A should be chosen.

For specific recommendations, it is advisable to consult with an electrician.

1. To protect the car battery, the charging speed decreases and the
   power reduces as the battery becomes fuller.
2. Check the circuit specifications.
3. Check if the vehicle is set to the maximum charging current or check
   the maximum charging current or power supported by the vehicle.
4. For an APP version wallbox, the initial default charging current is set
   to the minimum value of 6A. It is recommended to turn off the “Start
   charging by button” function, adjust the charging current to the
   desired value, and then click "Start Charging." The selected current
   value will be saved, and subsequent charges will use the previously
   set current value by default unless changed.

Please set the current value on your electric vehicle side.

1. Ensure Bluetooth permissions are enabled on your phone.
2. Restart the wallbox, reinstall the latest version of the APP, update your
   phone's operating system, or test with a different phone(ideally with a
   different operating system like Android or iOS).
3. If the above tests still don’t resolve the issue, please contact us to
   initialize your wallbox.