Where do you ship from?

Depending on the country where the order is to be delivered and inventory of the item, we will ship it from our warehouse based in Germany or France.

How much shipping fee should I pay?

Free shipping to Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Sweden, Slovakia and Slovenia.

As for other EU countries（Cyprus, Greece, Ireland, Italy, Malta, Portugal, Spain）, we'll charge 5-12 euros depends on the delivery country and weight of the item. And NO freight insurance services.

Products on this store are currently only sold to EU countries

Freight insurance
(Customers choose whether to buy or not)

Buy shipping insurance and enjoy free returns within 30 days. Without shipping insurance, the return shipping will be borne by the customer.

Which carrier do you use?

Depending on the country where the order is to be delivered and inventory of the item, we will ship the order via DHL, GLS or UPS.

What would the delivery time be?

Order processing time will be 1-2 business days. Shipping time will be 4-8 business days. So most orders will arrive in 5-10 business days.

WARRANTY POLICY

Morec gives you the most perfect after-sales service, and the warranty we provide to our customers in no way affects the warranty provided by law. 

Warranty period: 24 months

Warranty start time: from the date of delivery of the product to the customer

WARRANTY COVERAGE：

1. Only for quality-related problems, man-made as well as damage brought by the outside world is not part of the scope.
2. All replacement products are not entitled to a new warranty period, which is consistent with the warranty period of the original defective item. That the warranty on the product is void after a full refund has been made.
3. The warranty is limited to orders purchased from this website and is not valid for items shipped from other Morec sales sites or platforms.

WARRANTY PROCESS:

1. The buyer must provide a valid proof of purchase, including an order number or sales invoice.
2. Visible proof describing the product defect, such as pictures, videos, is required.
3. Items may need to be returned for fault checking. 
4. Return address: Please apply for the return address after confirming with our after-sales customer service

PLEASE NOTE:

For faulty products requested to be returned, if the buyer returns the wrong product to Morec, or does not return the faulty product, the warranty we offer will be void.

RETURN AND REFUND POLICY

30 DAYS NO REASON RETURN FOR REFUND

• Products may be returned for any reason within 30 days from the date of purchase for a full refund. Once the item is delivered to the warehouse at Please contact "service@morec-ev.com" in order to begin the refund process,refund takes about a week.
• After 30 days, any return request for refund that is not for product quality issues will be refused.

RETURN REQUIREMENTS:

1. Returns must include all accessories, including instructions, hooks, etc.
2. Items must include the original packaging

If the item does not meet the above requirements, the return may be refused

REFUNDS:

1. For non-quality related warranties, shipping costs will be borne by the buyer
2. In the case of warranty related to quality issues, Morec will refund the cost of the product itself.
3. If it is the seller's fault, the shipping cost of the return will be borne by the seller
4. If the customer chooses the shipping insurance before purchase, the seller will bear the shipping cost of returning the product within 30 days.

Note:If there is a problem with the product you purchased, when applying for a refund, please ensure that the original packaging is intact and that the product-related accessories and instructions are not missing. If the buyer is unable to return the product, or if it is damaged or lost during the return process, the seller will have the right to refuse a full refund.